Shipping
We offer free international shipping for orders over $250 USD. Otherwise, a flat $30 shipping fee will be applied.
Order Processing
Once your order is placed, our warehouse team will prepare it within one business day. In some cases, bags may need to be collected from different warehouse locations. To accommodate this and to comply with international shipping protocols, please allow up to 48 hours for your order to be shipped. (This does not apply to pre-order items)
Wrong Shipping Address
We can not change your shipping address after we ship your order. If you need to change your shipping address, please contact us within 24 hours.
Shipping
We partner with trusted global couriers to ensure safe and timely delivery. Shipping times vary by region and are subject to change. While we always strive to deliver as quickly as possible, exact timelines may differ depending on the destination country and carrier availability. (See chart below for rough estimates)
| Region | Country / Area | Are import duties/taxes included for the recipient? | Typical delivery time (working days) |
|---|---|---|---|
| Americas | United States | Yes (paid in advance) | 9–14 |
| Americas | Canada | Yes (paid in advance) | 9–13 |
| Americas | Mexico | Yes (paid in advance) | 9–13 |
| Americas | Brazil | No (paid by recipient on arrival) | 16–26 |
| Americas | Colombia | Yes (paid in advance) | 12–20 |
| Americas | Chile | Yes (paid in advance) | 11–18 |
| Europe | European Union (excluding Cyprus) | Yes (paid in advance / prepaid VAT) | 6–10 |
| Europe | Norway | Yes (paid in advance via local system) | ~6–10 |
| Europe | Switzerland | Yes (paid in advance) | ~6–10 |
| Europe | United Kingdom | Yes (paid in advance) | 6–10 |
| Asia-Pacific | Japan | Duties might not be paid in advance | 6–9 |
| Asia-Pacific | South Korea | Duties might not be paid in advance | 6–9 |
| Asia-Pacific | Hong Kong | Yes (paid in advance) | 2–3 |
| Asia-Pacific | Taiwan | Yes (paid in advance) | 4-9 |
| Asia-Pacific | Australia | Yes (paid in advance) | 7–11 |
| Asia-Pacific | New Zealand | Yes (paid in advance) | 9–16 |
| Asia-Pacific | Singapore | Yes (paid in advance) | 4–9 |
| Asia-Pacific | Malaysia | Yes (paid in advance) | 4–9 |
| Asia-Pacific | Philippines | Yes (paid in advance) | 4–9 |
| Asia-Pacific | Thailand | Yes (paid in advance) | 4–9 |
| Asia-Pacific | Vietnam | Yes (paid in advance) | 4–9 |
| Middle East | Türkiye | Yes (paid in advance) | 7–11 |
| Middle East | United Arab Emirates | Yes (paid in advance) | 7–11 |
| Middle East | Saudi Arabia | Yes (paid in advance) | 7–11 |
Tracking Your Order
After placing your order, you will receive an email confirmation with your order details. Once your package leaves our warehouse, you will receive a separate email with your tracking number. Please note that it may take up to 24 hours for tracking information to update in the courier’s system.
Late Deliveries
In the event of a delay, LODRO will do everything possible to assist in expediting your delivery. However, please note that we cannot assume responsibility or issue refunds for delays caused by courier services or customs clearance procedures.
Lost Packages
If your package appears delayed, missing, or marked as “delivered” but not received, the quickest solution is often to contact the courier directly, as they may require additional information or a delivery confirmation.
If you have any questions, feel free to contact us at hi@lodro.co. We are happy to help.